Returns & Exchange
We understand that product satisfaction is important. However, due to the nature of spirituality, gemstone, and handmade product purchases, we do not offer regular returns for change of mind, wrong size preference, or general buyer dissatisfaction.
No return is available for regular orders unless the product is broken, defective, damaged during transit, or materially different from what was ordered.
Exchange is available only in valid cases where the item is damaged, incorrect, or broken. We may offer an exchange after verifying the issue and reviewing the evidence provided by the customer.
If the product is broken, damaged, or different from the order, the customer must record a clear video while opening the package and share it with us as proof. We may also request photographs of the product and packaging for verification.
Please note that claims without valid proof may not be eligible for exchange or refund.
Eligible cases generally include broken items, product damage caused during shipping, wrong item delivered, or major mismatch with the order description. Normal wear, stone variation, personal preferences, or change-of-mind requests are not eligible.
Please email us at [email protected]with your order ID, unboxing video, and product images if applicable. Our support team will review your case and guide you through the next steps.
All return and exchange decisions are at the discretion of ShreeRatna after review of the product condition and supporting evidence. We reserve the right to reject claims that do not meet our policy requirements.
Important
This policy is designed to protect both the customer and the business, especially in cases involving natural gemstone products and handmade items.