Policy
This Privacy Policy explains how ShreeRatna collects, uses, stores, and shares information when you visit shreeratna.in, create an account, contact us, or buy our gemstones, spiritual jewelry, malas, crystals, and related products. By using the website, you acknowledge the practices described below.
We collect information you provide directly, including your name, email address, phone number, shipping and billing address, account details, order details, support messages, reviews, and preferences. If you sign in with Google, we receive the basic profile information permitted by your Google account, such as your name, email address, profile identifier, and profile image. We do not receive or store your Google password.
We also collect technical information generated when you use the website, such as IP address, browser and device type, pages viewed, referring page, approximate location, timestamps, and information stored in cookies or similar technologies.
We use information to create and secure accounts; authenticate users; process, confirm, ship, and support orders; provide product guidance; respond to questions; manage returns and refunds; verify payments; prevent fraud and abuse; maintain business records; improve products and website performance; understand which content is useful; and send transactional messages about accounts, orders, and deliveries. We send promotional messages only where permitted and provide an unsubscribe option.
Google Sign-In is optional. When you choose it, Google authenticates you and redirects you back to ShreeRatna. We use the account information supplied through the sign-in authorization to identify your account, keep you signed in, and provide account features such as order history and profile access. You can use the public storefront without signing in. You may request deletion of your ShreeRatna account data by contacting us.
Online payments are processed by a secure third-party payment provider. That provider may collect payment, device, and transaction information under its own privacy policy. ShreeRatna receives the payment status and transaction references needed to confirm an order; we do not store full card numbers, CVV numbers, UPI PINs, or banking passwords on our servers. Cash-on-delivery orders are handled using the contact and delivery information you submit at checkout.
We use necessary cookies or local storage to maintain sessions, remember cart contents, protect forms, and keep the website functioning. We may use analytics or performance tools to understand aggregated traffic and improve the service. You can control cookies through your browser settings; disabling necessary storage may stop login, cart, or checkout features from working correctly.
We share only the information needed with trusted service providers that help us operate the website, authenticate accounts, process payments, host data, deliver orders, provide analytics, and support customers. We may disclose information when required by law, to protect users and the business, or as part of a business transfer. We do not sell personal information.
We retain account, order, payment-status, and support information for as long as needed to provide services, complete transactions, meet legal and tax obligations, resolve disputes, prevent fraud, and enforce agreements. We delete or anonymize information when it is no longer needed, subject to those obligations. We use reasonable administrative, technical, and organizational safeguards, but no online transmission or storage system can be guaranteed completely secure.
Depending on applicable law, you may request access to, correction of, export of, or deletion of your personal information, withdraw consent where processing is based on consent, or object to certain processing. You may also unsubscribe from marketing messages. Contact us using the details below; we may verify your identity before completing a request and may retain information where required by law.
Our website is intended for adults and is not directed to children under the age required by applicable law. We do not knowingly collect personal information from children. If you believe a child has provided information, please contact us so we can review and delete it where appropriate.
We may update this policy when our services, providers, or legal obligations change. The updated version will be posted on this page with a revised effective date.
If you have questions about this Privacy Policy, please contact us at [email protected] or through our contact page.
Last Updated
September 23, 2026